Review: Hilton Florence Metropole

Hilton Florence Metropole

Date of stay: June 30-July 1, 2024
Address: Via del Cavallaccio, 36, 50142 Firenze FI, Italy
Room: King Executive Room
How to get here: From Firenze S. M. Novella train station, take the Tram 1 to Villa Costanza and get off at Nenni Toregalli. Cross the street and in the parking area, you will find the Hilton courtesy van. Alternatively, you can take the T1 tram towards Villa Costanza and get off at Federiga, then change and take bus 77 from Foggini Baccio Da Montelupo and get off at La Casella, 7th stop.
Hilton Property: Number 178 in 50 countries

Video on YouTube

Getting There

Hotel Exterior

Reception & Lobby

Concierge desk


We arrived at the hotel around 3:30pm and was immediately helped by an associate. It took sometime to make a copy of our passports but it went well in the end. We were assigned an executive room on the 13th floor.


Elevators, 13th floor

Floor directory

King Executive Room, 1302


The king bed was big and comfortable as expected.

The alarm clock had a USB power port which I was able to take advantage of.

Work desk, TV

There were plenty of TV channels to choose from although I did not find HBO or the like.

Waiting for us was a welcome amenity consisting of muffins and tarts. Thank you so much guys!

Moments later, room service came to give us the welcome letter and a Raffaello sweet.

Coffee and tea

Safe, mini ref with bottles of water (still and sparkling)

Closet with iron/ironing board, slippers

Luggage rack

The bathroom had the usual toiletries from Crabtree & Evelyn.

Bathtub/shower combo

Orientation map

Fantastic views of the city

Executive Lounge, 15th Floor (open from 7am to 9pm)





There are 2 smoking areas, one on each side.

All-Day Refreshments

Nuts and dried fruits

Fruits, cookies, some sort of muesli bar

Grissini, chips, etc.

Gluten free (Panfette ai cereali)

Coffee machine, Schweppes, Fanta and Coke

Water, Orange juice, pineapple juice

Sprite, Coke, bottles of water

Happy Hour (6pm to 9pm)

Cheese, salami, roast beef, potato wedges

Cold pasta (some sort of ravioli with meat). It was very good 😋

Cold pasta (Mezze penne with tomato sauce and olives) was also very good. 

Buona Terra wines, Birra Moretti

No Breakfast

There was no breakfast service in the lounge.

Breakfast Room (1st Floor, from 7am to 10/11am)


Below are some photos from the buffet:

Cereals, milk, soya milk

Philadelphia cheese, cookies, Nutella, jams

Cold cuts, salad, cheese

Sausage, bacon, scrambled eggs

Potatoes, baked beans


Fruits, yogurt, cakes, croissants, muffins

ACE drink, coffee


Fitness center (-1)

Whirlpool with Swedish waterfall (-1). This is open until 10pm.

Toilet in the changing room

Ironing Room (-1)


Bar (ground floor)

Other outlets include Luci della Citta and The Terrace Lounge.

Exploring the Area

Ponte Vecchio

Palazzo Vecchio


We stayed at the Hilton Florence Metropole for one night during our visit to Florence, after staying at the Anglo American Hotel Florence, Curio Collection the night before. This hotel is actually located outside of the city. Although the past reviews I've read said there was a hotel shuttle from the Firenze S M Novella Station, that is no longer the case. If you are coming from the train station, you have to take the Tram 1 first and then take the courtesy van to the hotel. Although the location is not perfect, we still had a great stay here. The staff were friendly, the room upgrade we got was nice, as well as the welcome amenity. Also, the food offering in the Executive Lounge during happy hour was enough for a dinner. Breakfast buffet offering in the main restaurant was also good. Lastly, the whirlpool was much appreciated. Overall, a very nice hotel 👍