Originally posted in August 2014
Departure in Vancouver: 16:10
Arrival in Frankfurt: 10:50 (+1)
Equipment: Boeing 747-400
Flight duration: 9h 40m
Date of flight: June 2, 2014
Seat: 81C (upper deck)
*This is an award travel, First Class flight #19
Vancouver Airport Lufthansa check in counters
Since the check in desks were still closed, I decided to head to one of the check in kiosks to have my boarding pass printed.
After clearing security, I headed to the Air Canada Maple Leaf Lounge, a review of which you can find here.
Lufthansa Boeing 747-400 bound for Frankfurt
Boarding, gate 55
Boarding started on time at gate 55 and as a first class passenger, I was one of the first ones to board.
Cabin, upper deck
Lufthansa First Class upper deck
The menu read as follows:
Fresh Maine Lobster Claw with Mango Salsa
Bacon Wrapped Tenderloin of Beef served with Tomato Concassée, green Beans, Baby Squash and Lyonnaise Potato
Mango Sauce with Fresh Strawberry
Time to sleep
Smoked Salmon, Honey Ham, Capiccolo Ham, Genoa Salami, Brie, Cheddar and Cream Cheese with Chives
Scrambled Eggs freshly prepared with choice of Bacon
Arrival in Frankfurt
So here it is, my first time flying on Lufthansa in first class! I have read a lot of good things about the food and the service and that for this special flight, they are using the Boeing 747-400 which means that there is a separate seat and bed, so I was really soooo looking forward to this flight 😉 Actually, the flight was okay although I have to be honest and say that I was not that impressed with the service. I am used to the friendliness of the flight attendants of the various Asian carriers I have flown with in the past, and the first thing they do after I've changed into my pyjamas is to ask me if they could hang my pants and shirt and keep it in the wardrobe. On this flight though, the flight attendant never asked me if she could hang my shirt/pants so for the whole flight, my clothes were on my bed when I was seating on my seat, and on my seat when I was lying in the bed. I can not say she didn't notice it either because she had been passing by my seat a lot of times, aside from the fact that it is part of her "job" to make sure everything is taken care of. It doesn't even have to be a first class flight for this thing to be a routine since I know that most Asian airlines (specially ANA) are very good in giving this service to their business class passengers (hanging the coats, etc). A few more things which I thought were not really first class service: the salt and pepper shakers which have the Lufthansa logo were not facing the passenger so I guess it's about time to learn from their colleagues from Singapore Airlines ;) Also, the side of the butter which has the words First Class on it was facing down.
On the other hand, I thought the food from the caviar up to the dessert was very good and that the movie selection on the IFE was extensive. I would have preferred the Rimowa kit they used to give to their first class passengers in the past but I guess the new Escada bag which you can use as a tablet case is not that bad either. And of course, the separate bed was just unbeatable. Overall, it was a good flight and could have been a perfect one if only the service had been just as nice as the hard product.