Review: Japan Airlines B787 Business Class, Bangkok-Osaka

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JAL 787-8 Dreamliner upon arrival at Kansai Airport 

Flight: JL728
Departure in Bangkok: 00:40
Arrival in Osaka: 7:50
Equipment: Boeing 787-8 Dreamliner
Flight duration: 5h 10m
Date of flight: March 24, 2015
Seat: 9A
*This is an award travel, Business class flight #77

Boarding, gate F5

Boarding started on time at gate F5

There was as usual a separate queue for their business class passengers as well as those with status.

Seat, 9A

My seat 9A was a window. This version of JAL's Dreamliner has 42 business class seats (angled) on a 2-2-2 configuration featuring their "Shell Flat Neo" seat

JAL 787-8 Dreamliner business class cabin

JAL Dreamliner personal screen

JAL Dreamliner headphones and entertainment controls

JAL Dreamliner seat controls

JAL Dreamliner magazine rack

JAL Dreamliner window shades control

JAL Dreamliner legroom 

JAL Dreamliner business class blanket

JAL Dreamliner business class amenity kit consisting of eye mask, earplugs, toothbrush and toothpaste, eye refresher and moisture mask.

JAL Dreamliner business class slippers and shoehorn

JAL Dreamliner Shell Flat Neo seat guide and inflight magazine

JAL Dreamliner 787-8 safety instructions card

As soon as I was seated, I was welcomed by one of the flight attendants. The menu card and the meal order form were already on my seat so I just had to choose my meal, fill up the form and hand it to the flight attendant before sleeping I was also offered some newspapers, as well as the immigration form and lastly a bottle of water.

JAL Dreamliner Anytime menu

JAL Dreamliner Japanese breakfast

JAL Dreamliner Western breakfast 

JAL Dreamliner coffee selection

Since I had a good dinner at the JAL Sakura Lounge before boarding, I skipped ordering from their Anytime Menu and went directly to sleep. I had a goodnight's sleep and woke up around 6:15. The cabin attendant serving our side offered me a hot towel, orange juice and asked if I wanted tea or coffee. I chose my favorite which was green tea.

Plain omelette with Chasseur Sauce

Fruit starter

Gazpacho with yellow bell  pepper


JAL airshow enroute to Osaka

Toilet & Lavatory

JAL Dreamliner lavatory

JAL Dreamliner lavatory amenities  

JAL Dreamliner washlet in the air 😉

JAL Dreamliner washlet controls

A not so ordinary door handle.

Landing at Osaka Kansai Airport

The flight went smoothly and we landed at Kansai International Airport around 7:32am which was 18 minutes ahead of schedule.


This was actually my first time to fly on a Dreamliner so I was really looking forward to it. I already knew that the seats on this route were not lie flat which I thought would be a big problem since it was a night flight. In reality, I did not have much problem sleeping although it was probably because I am just 1.71m tall and don't need much space. I thought the cabin crew were very attentive and at the same time friendly, which is always the case when I'm flying on Japanese airlines. The food was also very good and of course the washlet was always appreciated. To the cabin attendants on this flight, Arigato!

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